Confused about returns and seller defects

Written by  on March 13, 2018 

I was doing a lot of searching and I'm finding mixed answers so I'm confused.
Does anyone know if a seller AUTOMATICALLY gets a seller defect rating when
an INAD (item not as described) return case is opened?

I read that it's an automatic defect no matter if I refund the buyer, accept the return and then refund the buyer after it's been returned. But not sure if that policy changed or not.

I thought the only time it counts as a seller defect is when ebay is asked to step in to resolve…

Confused about returns and seller defects

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